Company Procedures & Work Rules Checklist

1. Technical Support & Field Protocols

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Company Background Technical Support Hourly Rate New User Training Client Assistance Workflow Chain of Command Technical Reporting Field Communication

Product Knowledge & Core Systems

1. Corporate Heritage & Credentials

ZIMRA VAT National Transition (2003/4) Strategic Banking Training & Management Web Milestones NGO Impact & Bilingual Architecture

2. System Portfolio

Property Management Systems GIS Systems (Geographic Information) Material & Inventory Management Result Based Management (RBM) HRM & Payroll Solutions IT Consultancy & Seminars

3. Billing Express (Snappy Ex)

ZIMRA FDMS Compliance Fiscalization Lifecycle Real-time ZIMRA Synchronization Proper Closing & Day-end Reporting

Reporting and Operational Workflow

Timelines & Milestones

Daily Documentation Weekly Summary Report Weekly Plan Probation Metric

Closing Protocols

Workstation Clear Power Management Equipment Protection

Technical Support & Field Protocols (ON-SITE)

On-Site Etiquette & Rules

The Two-Technician Rule No Solo Visits Permitted

Technical Redundancy Always verify backup support

Pre-Visit Mandates

Client Rendezvous Set Contact Verification Goal Expectations Finalized

Technical Tooling Kit

AnyDesk Remote Setup Network Redundancy Check Hardware Assessment (DESAS)

Visual Standards & Operational Audit

Display Standards

Resolution Check (1080p) Ensure desktop standard is met

Application Scaling Soft-IT scaling at 100%

Operational Audit

Legacy Identification Primary User Identification Access Mapping Software Versioning